Privacy and cookie policy

1. Data Controller Identification

2. Scope and Definitions

• Personal Data: Information that identifies or can identify an individual or legal entity.
• Processing: Any operation performed on personal data.
• Processor: An entity that processes data on our behalf.

3. Types of Data Collected

3.1 Contact Form

• Name
• Company
• Email
• Phone
• Subject
• Budget

3.2 Newsletter and Simple Form

• Email

4. Purposes of Processing

• Respond to contact requests and provide information about services.
• Send newsletters and communications based on consent.
• Analyze browsing statistics (based on legitimate interest).

5. Legal Basis and Consent

Processing is based on freely given and informed consent, collected via separate, non-pre-checked checkboxes.

6. Legal Grounds

• Contract performance or pre-contractual steps (Art. 6(1)(b) of the GDPR).
• Explicit consent (Art. 6(1)(a)).
• Legitimate interest (Art. 6(1)(f)).

7. Recipients and Subprocessors

• Email platforms (e.g., MailerLite, Sendinblue, Mailchimp)
• Web hosting services (e.g., AWS, DigitalOcean, PTISP)

8. International Transfers

Transfers outside the EEA are based on adequacy decisions or standard contractual clauses approved by the European Commission.

9. Data Retention

10. Data Subject Rights

• Access
• Rectification
• Erasure
• Restriction of processing
• Objection
• Data portability
• Consent withdrawal

To exercise any rights, contact: privacy@cloudproposal.pt

11. Exercising Your Rights

We respond to all requests within 30 business days. In case of a dispute, you may contact the Portuguese Data Protection Authority (CNPD) at www.cnpd.pt.

12. Additional Information

• We use functional and analytical cookies. The cookie policy is available in section 15.
• All emails include an opt-out link (for newsletter subscribers).
• This policy may be updated due to legal changes and will be communicated to subscribers where applicable.

13. Security

• TLS encryption
• Encrypted backups
• Internal access control

14. Updates

Last updated: July 10, 2025

15. Cookie Policy

15.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They allow us to recognize your device, ensure essential functionalities, and collect data about your browsing to improve your experience.

15.2 Types of Cookies We Use

• Essential Cookies: Necessary for the basic operation of the site, such as authentication and security.
• Performance Cookies: Collect anonymous information about how visitors use the site to help us improve performance (e.g., Google Analytics).
• Functionality Cookies: Remember user preferences (e.g., language or region).

15.3 Third-Party Cookies

• Google Analytics – for statistical analysis and site performance optimization.
• Meta/Facebook – for campaign tracking and conversion analysis.

These third parties may access and process the data in accordance with their own privacy policies.

15.4 Cookie Management

When you visit our site, a banner will appear allowing you to accept or reject non-essential cookies. You can also configure your browser to block or delete cookies, but this may impact certain site functionalities.

15.5 Consent

Consent for non-essential cookies is requested upon your first visit. You may change or withdraw your consent at any time using our cookie management tool.

15.6 Contact

For more information about cookies or your personal data, contact us at: privacy@cloudproposal.pt